Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it

This may include personal data, such as name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies.

We do not collect or retain any sensitive personal data, such as data concerning health.

Any information we collect is used for the purposes of processing orders or dealing with customer comments and queries.

Data on this website may be processed via a range of plugins, principally those provided by (including WooCommerce, WordPress, Gravatar, IntenseDebate and Akismet). Their privacy policy can be found here


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

The contact form we use on this website is updated from 20th May 2018 to include the required field “I consent to my submitted data being collected and stored”. The form submissions (entries) are saved to the Cambridge wood fuel ltd  website WordPress database and are not exported to any third party website for analytics or marketing purposes.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


The Cambridge Wood Fuel Ltd website does not collect any analytics data.

Who we share your data with

None of your financial information is handles or stored on this website. We use Paypal to process online payments – their privacy policy can be found here.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service (Akismet).

Your contact information

The Data Protection Officer for Cambridge Wood Fuel Ltd is David Ousby, who can be contacted by email at

Additional information

How we protect your data

All data you send to us through this website is encrypted and stored in a wordpress database

What data breach procedures we have in place

Our website security has the following settings

  • Banned Users
  • Database Backups
  • Local Brute Force Protection
  • Network Brute Force Protection
  • Strong Passwords
  • WordPress Tweaks

In the event of any data breach, we will ensure all users are contacted with details of the brach and what remedial action needs to be taken.

What third parties we receive data from

This website does not receive any information from 3rd parties except for the plugins mentioned above and from (as confirmation of the online transaction)

What automated decision making and/or profiling we do with user data

This website doe not aggregate data into any kind of profiles and does not share any data with 3rd parties for any kind marketing or advertising purposes.

Industry regulatory disclosure requirements

Cambridge Wood Fuel Ltd is not a member of a regulated industry, and is not  subject to additional privacy laws.